Employee Operations are what the workers do when participating in corporate business processes: they carry out their direct or indirect duties and execute their working tasks according to their jobs, administrative roles, managerial level and all associated workplace policies, including performance requirements, corporate guidelines, and instructions. Every specific act of participation in a process can be called an employee operation (every specified effort or action done at a process). Employee operations are how the workers contribute into driving and completion of the business processes: these actions are determined, can be specifically planned, described and controlled in terms of their performance and outcomes. Corporate policies on employee operations can be expounded to newly recruited workers via special employee operations manuals and handbooks.
Examples of employee operations are:
- Surveying and registering a new client in CRM system;
- Placing a new order and registering a fact of associated payment in the billing system;
- Handing a check out to the customer and formalizing the shipment obligations;