Process Goals refer to desired observable, measurable and achievable end results that need to be achieved by some process within more or less fixed time-frames. Goals are fundamental to any process as they determine the process’s content, environment and reasonability.
For a typical process, there are three levels of goals, as follows:
- Strategic goals, or the end destination to be reached upon process completion
- Milestone goals, or intermediate results that must be produced throughout the process lifecycle
- Mini goals, or tasks and actions that to be done over a relatively short period
Time is the key parameter that determines process goals. Any process goal is measureable and observable, and time plays the role of combining both characteristics (measurability and observability) into the process’s end result. If not using time in process goal setting, then the goal appears to be meaningless and unreasonable, with no end date. Specifically, a process with an endless and unscheduled goal will consume a limitless amount of resources while producing no measurable and observable result.