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Process Measures are special quantitative/qualitative indicators that record the path of changes applied to a related process or activity. Such indicators provide a monitoring mechanism that allows directly observing performance of the process in quantitative/qualitative values.
Measures for a certain process are usually defined and used according to respective metrics groups. There are three groups of process metrics including Effectiveness, Efficiency, and Adaptability. For instance, total process output, input/output conversion rate, and process delivery time are measures that belong to the Effectiveness group.
Using a combination of measures in process management is a great way to assess and monitor process changes. Process measures allow appraisers and analysts to track variance while focusing on process quality and improvement opportunities. They also help determine variability from average duration and identify how well a given process is fulfilled against performance expectations and whether this process reaches desired outcomes.
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