Process Metrics mean certain standards and norms of measurement by which performance, progress or quality of some process or activity can be analyzed and assessed. They refer to a qualitative or quantitative indication of how the process is operating at a given point in time.
Metrics help understand how an analyzed process transforms available inputs into outputs and what resources are utilized. They serve as the basis for creating various reports and summaries about current performance, progress and quality. Process metrics can be divided into three large groups, including the following:
- Effectiveness metrics. This group describes qualitative indicators that measure process excellence. Examples: results produced late, total process output, input/output conversion rate.
- Efficiency metrics. This group consists of measures that determine utilization of process resources. Examples: HR usage rate, productivity, employee involvement rate.
- Adaptability metrics. This group usually includes both previous groups of process metrics. It seeks a suitable combination of effectiveness and efficiency metrics to handle and assess processes in exceptional cases. Examples: improvement trend, process targets ratio, failure rate.