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What is a Management Dashboard?
The term Management Dashboard defines a wide range of data reporting and visualization tools or dashboards that allow using various performance & efficiency measures to report on an enterprise’s ability to organize and coordinate its activities in accordance with certain policies and in achievement of pre-determined objectives. What is a Management Dashboard?
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Money Management Action Plan

In this Money Management Action Plan you can read a range of tips and suggestions that will help you manage your money in an effective manner.

Money Management Action Plan
Home » Glossary » What are Process Metrics?
What are Process Metrics?  

What are Process Metrics?


Process Metrics mean certain standards and norms of measurement by which performance, progress or quality of some process or activity can be analyzed and assessed. They refer to a qualitative or quantitative indication of how the process is operating at a given point in time.

Metrics help understand how an analyzed process transforms available inputs into outputs and what resources are utilized. They serve as the basis for creating various reports and summaries about current performance, progress and quality. Process metrics can be divided into three large groups, including the following:

  • Effectiveness metrics. This group describes qualitative indicators that measure process excellence. Examples: results produced late, total process output, input/output conversion rate.
  • Efficiency metrics. This group consists of measures that determine utilization of process resources.  Examples: HR usage rate, productivity, employee involvement rate.
  • Adaptability metrics. This group usually includes both previous groups of process metrics. It seeks a suitable combination of effectiveness and efficiency metrics to handle and assess processes in exceptional cases. Examples: improvement trend, process targets ratio, failure rate.

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