Process Objectives are specific targets to be hit by the process: some positive effects you are going to achieve along with a process performance. For example, your process’s overall objective may be producing the product which falls within certain acceptance criteria (fits the product specification), along with staying within process constraints (costs and time). Process objectives can be classified in the following manner:
- Organizational: to carry out certain organizational function that contributes into accomplishment of organizational goals (for example a sales process transits goods from producer to consumers). This may include objectives for interaction with other processes.
- Performance-related: to reach some values of KPIs (performance standards) that point excellent level of product delivery (on-time, on-quality and on-costs), efficiency & customer service (for example customer satisfaction rate, customer retention rate, etc).
- Developmental: to reach certain level of improvement in performance through implementation of innovations and conducting process optimization.