Process Alignment means harmonizing different components of one process between each other to reach their better collaboration and coordination. In practice this just means to make sure that every component (people, procedure, and technology) of a process fits to other components so they have no discords with each other, but they work together consistently and are in synergy towards process outcomes. The process alignment goal is to set up a process in a manner when participating people can simply do their jobs without additional troubles and interactions, while as just a byproduct of their efforts all the desired outcomes are delivered to the organization on-time and on-quality.
Process alignment is a continuous effort that organization should take care of from day to day. It comprises identifying ineffective areas in the processes and redesigning them to be more productive or less errorprone. Opportunities for alignment (defects in process organization and coordination) in a process can be detected with a help of audit. The ways to align process elements include:
- Retooling of ineffective process areas;
- Documenting the process requirements and workflows;
- Education and training of the process staff;
- Implementing the best practices and innovation;
- Attaining a better operational visibility and measurability;