Process Design is a planning activity intended to determine the workflow, implementation requirements, and equipment needs for a particular process. This activity results in developing an implementation plan or scenario that explains how to perform the process under preset rules and conditions.
Typically process design uses a number of planning tools and techniques such as flowcharting, process analysis, simulation, and modelling. For example, through analyzing a given process it is possible to understand the process’s events or steps and then create a model that tells what to improve in the process’s performance. Flowcharts help visualize this model to see how performance improvements can be implemented. Finally, simulation will help forecast future effects of performance improvements on the process’s outcomes.
Process design can be also regarded as a document that includes the following data about a particular process:
- Activities and events involved in the process
- Process outcomes
- Process requirements and schedule
- Performance standards
- Human resources
- Other resources (funds, technology, etc.) involved.