Process Documentation is the way of gathering, sorting, using, storing, and retrieving information about a specific process. It represents a library of manuals, instructions, tutorials, specifications, reports and other written and graphic materials that accompany the process and provide guidance for proper design, fulfillment and maintenance of the process.
A well-documented process is the guarantee that people involved in this process are provided with sufficient information about best practices of the process’s use and implementation. Documents and papers define and describe necessary procedures and steps involved in the process.
There are several types of process documentation, as follows:
- Formal guidelines and instructions that tell about general rules applied to process behaviors
- Operational specifications and manuals that document operations and practical context of a process
- Various kinds of reports (analysis, research, statistics) that confirm or deny specific periods, events, occurrences, or subjects related to a process
- Supporting materials that highlight specific questions and cases about a process.