Process evaluation is a systematic assessment of a definite process by collecting, analyzing and using process data in order to determine effectiveness of the process and investigate whether it has been implemented successfully. It is usually used to find out how one (or several interrelated processes) within a project or programme was implemented, who was involved in the implementation, what resources were used, and what problems were experienced.
In the context of a project/programme, process evaluation is a formal procedure to monitor project/programme implementation, identify changes occurred, assess current state, and determine possible ways for improvement. It aims to assess the following parameters of a process:
- Interests. People and/or organizations interested in or concerned by the process are identified (they’re interested parties or stakeholders).
- Requirements. Interested parties make a list of requirements to the process (how it should be implemented).
- Implementation. A dedicated team needs to implement the process in compliance with listed requirements.
- Impact. When the process has been implemented it’s time to determine what impact it has to stakeholders.
- Efficiency. The process efficiency is measured to find out if interested parties are satisfied and whether their requirements are met.