Process Governance means a fundamental activity for establishing process policies and continuous monitoring of their compliance and implementation. This activity is managed by the governing body of an organization. It includes a mechanism for balancing powers and accountability of the organization’s personnel and for enhancing the prosperity and viability of the business processes.
There are five principles of effective process governance:
- Standardization: any process needs to be implemented and managed under certain approved standards
- Prioritization: any process needs to be prioritized to ensure the most achievable and predictable results
- Accountability: employees involved in process implementation and management take responsibility for process-relating roles and duties
- Authority: there should be a governing body with authority to enforce and ensure adherence to process governance rules
- Excellence: there should be internal practices that support successful deployment of business processes
Process governance is a complex of actions intended to reach the following key objectives:
- Consistency in process implementation
- Good communication between people involved in process management
- Employee training and development.