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Process Health is a state that describes a process’s current ability to perform and accomplish its objectives and goals. It is a dynamic condition that results from the process’s continuous adjustment in response to changes happened in the environment.
Process health identifies whether the process’s resources are properly utilized to transform inputs into outputs. Thus, it can be regarded as a key performance indicator (KPI) that evaluates current status of process goals and objectives against the plan. If the process does not delivery its objectives as planned, it becomes "unhealthy" (the state of being unable to produce desired outcomes).
On the contrary, a healthy process is always adjusted to ongoing changes, intended to its objectives, and delivered under preset requirements. For instance, the sales process becomes healthy when it generates enough sales leads with a growing conversion rate. The communication process is healthy when employees are able to effectively exchange information and therefore collaborate with each other.
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