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Process Infrastructure is an underlying base or foundation of an organization’s process environment to meet working conditions and ensure that there is a complete set of options available to perform every process effectively within the environment. Such a foundation encompasses all services, capital equipment, resources and facilities that are required and essential for a company to successfully exist and operate.
IT systems and software, physical hardware, human resources, tools and equipment, employee skills are some of the components of a typical process infrastructure. In order to be complete and comprehensive, an infrastructure of processes is supposed to be controlled at various levels. Essentially, there are three control levels, such as:
- Steering Committee includes executives or high-level managers. Committee members oversee infrastructure elements, review progress of process improvement projects, develop strategic objectives, and make major decisions regarding development direction of existing processes.
- Management team consists of middle managers who provide supervision and control of existing processes. Group members receive advice and guidance from senior managers of the steering committee. The team takes care of process improvements, organizational changes, team collaboration, team communications, performance tracking, and configuration management.
- Working groups are formed from various specialists who solve specific problems and develop solutions identified by the management team. Each working group is an organized team that has a range of objectives and goals to be addressed to solve a process problem and develop a process improvement solution.
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