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What is a Management Dashboard?
The term Management Dashboard defines a wide range of data reporting and visualization tools or dashboards that allow using various performance & efficiency measures to report on an enterprise’s ability to organize and coordinate its activities in accordance with certain policies and in achievement of pre-determined objectives. What is a Management Dashboard?
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Money Management Action Plan

In this Money Management Action Plan you can read a range of tips and suggestions that will help you manage your money in an effective manner.

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Home » Glossary » What is Process Observation?
What is Process Observation?  

What is Process Observation?


Process Observation is a data collection method that helps an observer (manager, expert, analyst) to investigate a particular process and get insight into major process characteristics, such as current state, performance level, issues, time left to completion, etc. This method allows analyzing processes, activities, or human behaviors to determine a process map and uncover any issues that compromise process effectiveness. The term is used in various project management methodologies, such as Six Sigma and Lean.

 Observing a process means focusing on the process’s performance to identify whether the process runs effectively and produces desired results. The following process parameters are observed:

  • Inputs
  • Resources
  • Policies
  • Outputs

 If the process is effective, then it uses resources to transform inputs into outputs according to process policies. In case the process seems to be ineffective, then it fails the chain of these parameters. A person responsible for observing this process needs to determine why the process is ineffective. For this purpose the person can focus on the following process data:

  • Ongoing work
  • Average completion rate
  • Process variations
  • Approvals
  • Defects and waste
  • Lead time
  • Downtime.

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