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Process Outcome is the goal of a process, which you keep in focus when designing a process. The more specific outcome you are focusing on, the better your chances to design the most efficient way to get it. Usually process outcomes can be very different in their nature (depending on nature of the process), along with different layers of gain you expect from the nominally same outcome. Let’s consider a simple example of process and its outcome (a process for watching TV in four steps):
- To sit down on the sofa and to take the remote controller for the TV set;
- To turn on the TV set by appropriate button on the remote controller;
- Change the channel to the one where your favorite TV show is translated;
- Watch the TV show (this is your process outcome);
“Watching the TV show” is the outcome that you seek, but it encases a set of layers which you make your profit from:
- You feel pleasure and joy from watching your favorite TV show;
- You receive some useful information which can be utilized in your daily life;
While you can obtain your process outcome again and again every week, it can be very different in every specific case in terms of its encased parameters: “pleasure and joy” is something that unlikely can be measured, while amount of “useful information” and its actual utility to your needs can vary from show to show.
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