Process Owner is a person or a group of people who take the ultimate responsibility for coordinating and managing activities and workflows of a process at every step or stage of the process lifecycle. Process owner is a managerial role that provides the assignee (an assigned person or group) with the authority to make changes to the process and requires the assignee to ensure desired performance and successful implementation of the process.
A person or group assigned to the process owner role is supposed to perform the following key duties:
- Watcher – collecting and reviewing performance data to determine whether the given process is performed at desired levels.
- Measurer – using evaluation criteria and performance metrics to measure the process against its performance targets.
- Improver – developing and suggesting improvement solutions to increase or maintain process performance levels.
The key duties of process owner can be integrated into one major function – change management and control. When the process requires some change, the owner has the authority to accept or reject this change. By managing and controlling changes, the owner coordinates and directs process implementation while ensuring that no unauthorized and undesired change is made to the process.