Process Pattern is a consistent and recurring characteristic or trait of a process to identify a set of activities, tasks, procedures and other relevant information to elaborate a desired way of performing the process in the future. It defines a general solution for addressing process complexity and reaching process simplicity and predictability.
Pattern of some process means an indicator or model that identifies a desired way for treating the process and its future behavior. Process patterns are used, for example, in project management to define a desired range and types of activities that explain project staff how to perform project processes in the way that is predicted and accepted by senior management. In business management, process patterns are used to provide, for example, support personnel with a model of prescribed procedures for processing customer requests and complaints.
Regardless of the application area, a typical process pattern includes the following components:
- Name and description of the process to be predicted and explained by the pattern
- Set of activities and procedures that explain how to treat the process in the future
- Set of requirements for process treatment (including duration, cost, budget, etc.)
- Names of employees assigned to the process
- Names of supervisors responsible for process state and performance
- Set of performance criteria that help determine whether the process is carried out as required.