Process quality is a measure of excellence of interrelated work items (like tasks, procedures, steps). It is a measurement characteristic that indicates whether a given process is carried out with tolerant defects, minimized deficiencies, and insignificant variations. Higher quality of a process means that relationships between the processís components are successfully built and sustained throughout the process lifecycle so the entire process is fulfilled according to needs and requirements of the customer.
Process quality is measured, monitored and managed by undertaking a range of control and assurance activities. The primary goal of such activities is to reduce variations around a targeted process and its components. In order to implement a process in a qualitative manner, there should be a quality management plan created to assess, anticipate and fulfill implied needs and requirements stated by the customer.
Process quality measurements are widely used in project and business management to control, monitor and assure higher quality levels of final products. There are various methodologies and techniques to control, manage and improve quality. For example:
- Six Sigma, a project management methodology
- TQM (Total Quality Management)
- BPR (Business Process Reengineering)
- PDCA (Plan-Do-Check-Act) cycle
- OQM (Object-oriented Quality Management).