Process Roles are used to identify participants of a process: their level of authority, their tasks and responsibilities. By determining the process roles in their organization, business managers can reach a better process manageability – there are always specific process executives who can be directly addressed regarding the matters of process quality, level of service, adherence to rules & standards, etc. There are different process management methodologies recognizing different process roles, but in general these roles include:
- Process owner: a person owning the process – he or she needs a process to be effective, efficient and errorless. The process owner is one whom other process roles are accountable to. They send regular reporting to the owner and deliver necessary information as requested. The owner is also one who judges if the process is effective enough.
- Process manager/administrator – the role which is responsible for operating the process. The process manager wields an administrative toolbox which enables him or her to operate available resources, delegate assignments to process roles, control quality, timing, etc. The manager is one who carries out practical management on behalf of the process owner.
- Process executor – it is one who performs his or her essential activities on certain stages or steps of the process. The process executor owns his or her proficiency level, quality of the job, and maintains accountability for adherence to process specifications and requirements to a job he or she regularly does.