Process Transparency means a process’s capability of being monitored, controlled and managed by decision makers (those who control and manage the process) in the way that ensures higher process performance and increases the likelihood of successful completion. When the process is transparent, stakeholders (those who are impacted by or have an interest in the process) are better explained about the process functioning.
Transparency of a process entails more than just simplicity in monitoring, controlling and managing the process. It allows decision makers to address three important issues, such as:
- Factual Issues
- Normative Issues.
- Stakeholders’ Concern.
When a process is transparent, decision makers are enabled to compare actual (factual) process performance against expected (normative) performance to determine any discrepancies and then develop a corrective action plan. Meanwhile, process requirements and expectations of stakeholders will be the primary condition for such a plan. It means in case of any performance gap detected, decision makers need to create a solution that meets stakeholders’ requirements. Such a solution should also ensure that current level of process transparency remains the same.