Project escalation is a process of moving open issues of a given project to a higher level for timely resolution. It refers to the situation when the project and its components (processes, tasks, procedures) can no more be implemented by the team as planned because current management authorities cannot solve open issues at the current level, so the issues get a higher priority and are moved to next levels of management until effective resolution is found and implemented.
Escalation of a project can be caused by changes occurred within existing issue management. Here’re basic reasons for initiating the project escalation process:
- Scope issues
- Major tradeoff decisions
- Serious conflicts in resource acquisition and management
The purpose of the project escalation process is to ensure that as the issues get a higher priority they will be successfully addressed by higher management authorities in a timely manner. The process should be carried out under an escalation plan produced by a project manager. Such a plan specifies procedures for prioritizing unaddressed issues and engaging additional resources (experts, technologies, money, etc.) in managing the issues.