Task Uncertainty is what we face when dealing with some new kind of work never done before, or when we have to cope with some task that has a plenty of X-factors in its structure. A case of Task Uncertainty occurs when we cannot determine all aspects of the work lying ahead due to objective deficit of exact information. A concept of Task Uncertainty is used to define a challenging state of work that people face in some extreme conditions (example: medical or military personnel) where:
- We cannot get all necessary information, but we still need to act shortly;
- We need to make immediate decisions without having proper grounds;
- We cannot be fully sure about consequences of our actions;
- We need to get maximum of use from a limited amount of information we have;
In business terms, Task Uncertainty is used to characterize some portion of guesswork embedded in a project, some blank spots in its plan, something kept for later elaboration, or something based not upon determination and calculations, but rather on someone’s expertise, opinion, vision, informal assurance, etc.
Making decisions in conditions of Task Uncertainty is usually based upon proficiency and expertise of those who are involved into such a task, but people who usually stand against situations of uncertain conditions can be supported with instructions and guideline which will help them to find a right way out, or at least not to make some false decisions.