Customer service guide is special corporate charter that outlines the main principles of building up and maintaining good relationships with current and prospective company clients. The main target is reaching maximal customer’s satisfaction, so any misunderstandings and displeasures can be avoided systematically. Customer service guide usually explains interpersonal rules and winning behaviours to achieve customer service targets. Usually it is realized in a form of tips and guidelines that are designed on basis of normal interpersonal ethics and professional attitudes, and communicated to those employees who immediately work with clients. Usually this communication can be supported by explaining guidelines through special trainings and seminars for employees. The best way to help customer service in carrying out their tasks is to install guide software supporting different areas of department activities.
VIP Task Manager is real-time teamwork software that can be used as guide for planning and sharing tasks, providing you with templates for recurring arrangements and projects. Through this software you can set targets represented through practical activities, tips and control these tasks through using adjustable interface modes (timeline, calendar, task tree, to-do list) for keeping aware of performance, event team productivity, for identifying project evolution, controlling costs and team efficiency.
To use this software as your guide – do the following:
- start your task management software
- use Task Tree to set targets and target dates
- schedule to-do lists of practical activities
- use Comments and Notes panels to store and share guidelines
- plan costs, set priorities and assign tasks to performers
- control performance parameters