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Project quality can be defined as one of the 3 constraints that determine a project. Along with other constraints such as time and costs, quality is involved in the project management (PM) triangle that helps understand how interrelations between the constraints affect project work.
Project quality is a series of standards and objectives that define a set of success criteria used to determine whether the project reaches its goals and whether the product is acceptable by the customer. It is also closely linked to project requirements that specify the functions and features of the final product.
As a process, project quality consists of the following consistent steps:
- Planning
- Control
- Assurance
- Improvement
Quality describes the following items of project outcomes:
- Relative value expected by the customer to receive at certain cost
- Utility measured in terms of the needs and requirements of the customer
- Performance in terms of efficiency, productivity and other working attitudes
Quality is planned at the very begging of a project. There is a quality management plan that determines the processes, policies, standards and requirements for planning, controlling, assuring and improving the quality of work results. Such a plan is subsidiary to the general project plan.
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