To achieve success, each company should set quality as a mission and create QA department to achieve this goal because quality policy is the main instrument that leads enterprises to improved operations and customer satisfaction. The quality policy should be clearly defined and highly formalized. There are several major elements that are the basics of the successful quality policy:
- High level of customer satisfaction
- Providing services in cost and time effective manner
- Continuous and systematic quality improvement
- Achievement of pre-defined quality objectives
- Development and training of QA staff
- Continuous researches of market to discover new areas of operation
The quality assurance policy determines the philosophy of the quality assurance and translates it into realistic practice. It defines the formalized procedures which can be completed in several steps. These steps are as follows:
1. Planning and assigning QC/QA tasks
The operation of planning tasks requires development of schedules and appointments by QA Manager and assigning them to responsible resources. QA Manager can use Calendar view in VIP Task Manager to create schedules, make appointments, build agendas and conduct meetings with QA staff. Before the initiation of a project or business process, QA Manager can briefly describe and plan the main quality control phases and procedures.
Depending on the size of the project, this may include documents, responsibilities, assignments, resources involved, due dates and deadlines. QA Manager considers which Quality Standards according to the QA policy are to be applied to control the project or processes. For example, he can create a new task group "Quality Standards" and attach documentation on Quality Standards to the tasks inside the task group. All concerned employees will have access to the tasks to read the documents stored in common database.
|2. Tracking QC/QA tasks
This operation considers Quality Assurance Policy while checking and tracking throughout the project lifecycle to ensure the quality, conformity, coordination, comprehension, and execution of the project documentation and activities. By using VIP Task Manager QA Manager can track task performance in development and maintenance of QA policy in real time through Notification panel or receiving email messages.
He can assign supervisors to the tasks, add notes to the tasks, delegate tasks and change priorities. VIP Task Manager allows to track procrastinated tasks and make quick re-assignments. QA Manager can watch what tasks are being performed currently and also observe the task changes in chronological order through the panel Task History in VIP Task Manager. For example, QA Manager can track which employees performed the task "Implementation of ISO9000 in QA Policy", what and when was changed.
3. Reporting, documentation and feedback
When QA/QC tasks are planned, QA Manager creates reports that describe the applied criteria during review and development of QA policy documents. He can use report builder in VIP Task Manager to create reports in text or HTML view.
The panel Charts allows to build graph reports by using different chart type such as Line chart, Pie chart, Area chart, Column chart and Bar chart. To get feedback from employees of QA Department, the manager can use task option "Comments" where the employees leave their feedback and report current task progress issues.