Internal and external audit

Planning of auditing activity requires from QA Manager a good experience and high level of professionalism to make reasoned judgements and offer practical recommendations. H e identifies internal and external measures of quality control to adjust QA management system. QA Manager can use VIP Task Manager to plan his action list and develop the schedule of works. The software allows to assign task lists to involved employees, define task due dates and display tasks in Calendar view. To assess conformance with Standards, QA Manager can use custom fields in VIP Task Manager which allow to apply formulas for various indicators.

Tracking

When plan of auditing activity and recommendations from QA Manager has been produced, this material goes in the work of QA Department, and QA Supervisor takes responsibility to track the auditing activity. QA Specialists get task lists to perform audits. The task lists should be prioritized, have deadlines and assignments. Supervision of audits has the aim to control the way the audit goes. During the auditing activity QA Supervisor monitors and tracks task lists of QA Specialists to ensure that the auditing procedure meets the requirements of the developed plan. By using VIP Task Manager QA Supervisors can use Task Tree view to track and control the auditing activity. This view allows to represent the auditing procedure as a project and perform it in accordance with the project management rules. VIP Task Manager allows to watch the task lists of QA Specialists and receive email notification messages on the current progress.

Reporting

When the auditing activity is done, the next step is to build reports. QA Specialists build reports on the completed tasks, and send them to their Supervisor. The reports show how the audit was performed and allows to propose recommendations for improvement of quality control arrangements and development of the plan to put these improvements into practice. VIP Task Manager allows to build task reports which contain detailed information on task performance such as date started and date completed, task history, names of attached to the task files, assignments, comments and notes. The report can be built in HTML or text format. For example, QA Supervisor can create task "Build HTML report" and in the task field Notes specify what task parameters should be included in the report (let say General, Assignment, History, Attachment and Custom fields). Then QA Specialists will know the report structure and format they should build.