QA Department functions and workflow

The best way for a business to manage quality is to introduce an effective quality assurance management system into the enterprise processes and operations which should be under careful quality control of QA Department. Such a system is concerned with planning quality control measures, checking and reviewing operations and procedures that has been done at the enterprise. QA Department operates such major function as follows:

Development of QA policy. This function assumes development, maintenance and improvement of tasks and procedures of QA management, QA policy and also quality control over various projects, production, selling and other activity. Certified procedures and guides are the basic documentation of QA management system. After all required documentation for development of QA policy has been combined which is confirmed, for example, with Standard MS ISO 9001, the quality control will be performed with reference to and in accordance with the collected documentation.

In accordance with the mentioned functions QA Department builds its workflow and manages tasks of the employees. The instance of the usual workflow can be built on the following processes:

Each of the processes is divided into tasks which are assigned to employees of QA Department. For example, the process "Checking components" can be divided into such task list as "Component 1", "Component 2", "Component 3", and so on. QA Manager assigns QA Specialists to these tasks, set task due dates and priorities.