Step 4: Customizing Telecommunication Company tasks
Telecommunication Company consists of departments responsible for special tasks, so each of departments may require appropriate task customization that will make standard task adapted to department's workflow and specificity . VIP Task Manager provides users with possibility to create and customize new tasks attributes of various types , including calculated fields with formulas.
Examples of business process management in Telecommunication Company along with calculating money and time:
Client accounts department of Telecommunication Company needs to keep records on clients' requests , claims, complaints and suggestions along with tracking records on services provided to clients , so specific tasks in this department can include additional attributes such as client's name, phone number, address, type of request and so on. With a help of VIP Task Manager , specialists of this department can schedule and report their executive tasks along with keeping statistics on relations with clients, customer support records and much more .
Technical department of Telecommunication Company needs to keep plans and calculations on time spent for different technical jobs and operations – installation, servicing and repairing of hardware and elements of communicational networks. Additional task attributes in this department may include jobs duration rates, price per hour, total job price and so on. With a help of VIP Task Manager , specialists of this department can schedule, assign and control their daily technical tasks as well as create, share, check-off and print-out checklists for various technical operations.
Sales and Marketing department of Telecommunication Company takes care of advertising and distributing telecommunication services – specialists of this department need not only to expand the number of customers serviced by their company, but rather to bring incomes of appropriate level, performing monthly and annual sales plans. Additional task attributes in this department may include actually the amount of sales plan and type of client (individual, corporate etc). With a help of VIP Task Manager , specialists of this department can plan and assign sales plans, control sales inquires, follow-up s, orders etc.