As statistics shows, most businesses are at risk to be failed within the first five years of their existence. It is the customer support service that defines whether or not a business reaches success and is well-recognized. Any organization, whether it is a one-person start-up or a group of companies, should use its customer support service team that is intended for representing their company in a positive light. But even with the entire team of customer support professionals business requires a software system to manage tasks and organize the workflow of customer support service.
Whether you have a small company or you are the owner of large business, you can use VIP Task Manager to organize customer support department or just support team. This software is featured task management system that allows to create, assign and manage tasks in fully customizable workflow. The feature Workflow Editor is the way to customize workflow of the customer support service by adding new or editing existing task statuses. VIP Task Manager allows to set priorities to the tasks and plan tasks by their importance and deadlines. The customer support team can register all requests and complains in single client database organized by using task groups. Each team member can be assigned to a group of customers in common workflow so you will be able to control and monitor each request and its status.
- Launch VIP Task Manager
- To customize workflow, go to Tools – Custom Workflow. Add/edit statuses in existing workflow or create a new one. For example, it could be 'Customer Support Service' workflow with such task statuses as 'Created', 'Requested', 'Completed', 'Replied', etc.
- Use task priorities to show importance of customer requests and set up due dates
- Create client database by using task groups./ For example, in parent task group 'Client' there can be such task groups as 'Client 1', 'Client 2', and so on