Quality assurance department staff

The staff of quality assurance department may vary in different organizations. It depends on the organization's speciality, industry, policy and other aspects. However there are several job positions which are common to any quality assurance department. They are as follows:

1. QA Manager (Director)

Being appointed as a Manager of quality assurance department is very important. QA Manager is obliged to keep control over the department and take strategic decisions. He ensures that his department operates at the highest standards, complies with the relevant corporate rules, satisfies quality requirements and that it attends to basic tasks of quality control appropriately. The role of QA Manager should be focused on the client satisfaction and cooperation with subsidiary companies in the initiating and maintaining projects and quality standards for the project management. The primary tasks and duties of QA Manager are as follows:

2. QA Supervisor

QA Supervisor is Test Manager whose main goal is to track and control members of quality assurance team on a continuous effective working process. He is obliged to review, track and improve quality standards of products, processes and procedures across the enterprise and to ensure that the highest standards of quality management are met thought testing. The area of responsibilities of Test Manager is covered by the following major points:

3. Test Engineer

Test Engineer is a QA specialist who has the primary goal to ensure the quality throughout a product/service life cycle and provide appropriate customer support. Test Engineer must have a reliable set of skills and abilities in order to move flexibly among multiple projects, testing operations and processes within QA Department. The following tasks and responsibilities are intended for Test Engineer:

QA Department resource list

CentriQS allows to add QA employees in common Users list of the department. The application has Resource List view which allows to register an employee with specifying their details, such as Name, Job Title, Email, Phone, Address, and other. Once an employee is added in the Resource List he gets personal access to the common database of QA Department.

Resource List view enables creating roles and assigning them to employees in accordance with their duties and tasks. For QA Manager you can create the user-name "QA Manager" and set unlimited access to tasks and folders in the database as he is the head of QA Department. For QA Supervisors you can create the user-name "QA Supervisor" and define the access which is based on his permission level.

CenrtiQS allows to set supervisor to tasks and so enables to control task progress by receiving task notification by email or within the program. For QA specialist you can create the user-name "Test Engineer" which will is privileged with the lowest permission level and allows to watch/edit/create/delete only those tasks which are strictly permitted by administrator.

• Create a centralized database for managing human resources and workflow at QAD
• Systematically track tasks and monitor employee performance
• Add various documents in the database
• Build task reports on quality improvement
• Schedule tasks for internal audit and compliance adherence

CenrtiQS simplifies the process of decision-making through clear vision of the workflow at the department. The more clearly the manager can control and analyze the workflow of the quality assurance department, the more proper and correct decisions he is able to make.

Quality assurance Department functions and workflow