Case management solutions

Case management solutions are computer programs for collecting, accumulating and systematizing an experience obtained during the business activities. The proposed unit of such a systematization is “case” that means a certain precedent (a situation happened once before, or currently running) which is significant enough to be taken as a model for future activities. This practice enables the organization to solve challenges with significantly better efficiency and productivity, as time of coping with a sequence of existing (active) cases can be minimized. Besides the already closed business cases, the case management tools will make sure that all active cases being managed by an organisation are under proper control, enabling the processes and activities required to drive cases being quickly and effectively applied.

The case management process can be briefly explained with the following schema:

• Specific problem appeared (description of the problem) under certain circumstances (description of this situation);
• It was diagnosed (description of diagnosis methods applied) and investigated (description of backgrounds and reasons disclosed);
• Problem was resolved (plan of the resolution);
• All these data pieces were inputted into a case management log;
• Once some problem occurs, responsible specialists can check the company’s case management database to check if a similar problem have ever been faced in the past;
• If a similar problem was detected, diagnosed, described and resolved once before, then they will just resort to preserved experience in order to apply the same methods and resolution;
• The new issue is taken into processing, inputted into the database as a formalized case, qualified and reported as appropriate, so that the company management can supervise it and incorporate in the company’s business statistics;

How the case management solutions work?

Case management companies include any type of company providing technical support, or juridical and medical services, but actually the case management works for almost any kind of organization. That’s why case management software can be used in many industries and types of businesses to support and improve their problem-solving practice. The main functionality and features ensured by such a case management program are the following:

• Sole and shared case management system – such a system enables all the departments and specialists of the company to stay on the top of productivity as they can always resort to the shared case management database to learn what cases are currently open, previously solved, input their own case and report it to managers;
• Effective case management plan – the software provides a framework for managing cases, so that strongly unified terms and actions minimize the range and probability of serious errors in formalizing and accounting the business cases (due to reduced manual recording, data entry and controllable modifying);

• Case management tracking system – such a system allows the company’s direction to get a consolidated view of all cases being managed by the organisation, along with associated data, files and correspondence, and also helps to measure the customer response time, case turnover time, case efforts applied, costs, etc;
• Case management report – case management solution should help company managers to get regular reports on numbers, statuses and character of cases, so that rate of success against fails can be figured out.

VIP Task Manager is task and time management software that can be used as a case management solution as it works in real-time regime and is effective in terms of tasking your business activity (planning, controlling, sharing, assigning tasks). It can speed up the case processing practice as it allows categorizing and prioritizing your cases (currently active and already closed), and allows you to search for them in terms of different attributes. It provides real-time alerting, notification and escalation of working issues such as cases, tasks, appointments, etc.