Client department overview
Any company that actively takes care of its clients and customers needs to create and organize Client department. Client department is an important division within a company that directly works with clients to provide them with product information, respond to appeals related to a product or service, receive client feedback, make requests and inquiries, and contribute to the overall customer service management.
Main goals and tasks of Client department
Organization of Client department requires utmost efforts from a company to respond to customer requests as quickly as possible and to provide high-level customer services. The following main goals should be pursued by Client department to get the best customer satisfaction and earn an excellent customer service experience:
- Promote fair and consistent treatment of all clients through providing all-round support and advice.
- Make relationships between clients and the whole company as simple and pleasant as possible.
- Manage and update client information centrally.
In order to achieve these goals the following main tasks will be assigned to Client department:
- Receive feedback and suggestions and respond to client claims in the shortest possible time.
- Create, maintain, manage and update a client database that includes detailed information on all registered clients.
- Provide clients with product descriptions and assortment and give information on new product updates and modifications.
Client department in company structure
Client department is an independent unit in a company's organizational structure that creates a link between production and consumption of products/services. Client department collaborates and communicates with Production division, R&D department, Finance department and Deliver Service division to help plan, develop and produce a product/service and deliver it to clients.
Client department software
In order to organize and manage Client department that successfully achieves the goals and accomplishes the tasks, special software solutions are required. VIP Task Manager Professional offers task management software solutions that can help you manage tasks, processes and workflows related to your Client department.VIP Task Manager is a multi-user, client-server system that allows organizing employees of your Client department into a responsive team which is ready to satisfy customer needs and promote fair and consistent treatment of all clients. By using the software, you can define workflows, assign to do lists and design schedules that all together will help you manage Client department.VIP Task Manager allows storing all information concerning activities of the department and clients in a centralized department database